Privacy

Passport Photo Pal is operated by SoftOptions LLC. Contact: support@passportphotopal.com.

Your photo

• The photo you upload is kept only until it has been checked, usually a few seconds, and is deleted right after. We keep only the files we make from it: the watermarked previews and, if your photo passes every check, the final files.
• Photos and files are deleted after the retention window: 24 hours after the upload, or 7 days after your payment if you buy them, together with the check results.

Payments and order records

• Payments are processed by Stripe. We never see your card details. Stripe keeps its own records under the Stripe privacy policy.
• When you buy, we keep an order record for accounting: your email address, the amount, the Stripe payment references, which document you bought it for, the times of the purchase, of any refund and of the downloads, and how many times the files were downloaded. Order records contain no photo data and are kept after the photo and files are deleted.
• We use your email address to send you one email about your order, with the link to your files, through our email provider. The email never contains your photo. We don't send marketing emails.

Other information

• We don't ask you to create an account. The site sets one cookie that protects its forms against cross-site request forgery.
• We don't use advertising or analytics cookies.
• Our servers may record technical information, such as IP addresses and error messages, to keep the service working and secure.
• We don't sell your information. We share it only with the providers that run the service (Stripe for payments, our email provider for the order email, our hosting provider), or when the law requires it.

Your choices

You can ask us what we hold about you, or ask us to delete your order record where the law allows, by emailing support@passportphotopal.com. We may need to keep order records for accounting or tax reasons.

Changes

If we change this policy, we will update this page.